At BacklinksIndexer.pro, we strive to provide the best possible service and ensure customer satisfaction. We understand that circumstances may arise where a refund is necessary. This policy outlines our refund process and conditions.
Eligibility for Refunds
- All paid plans (Starter, Pro, Business, and Enterprise) are eligible for refunds.
- Refunds are available for customers who experience significant technical issues that our support team cannot resolve within a reasonable timeframe.
- Users who find our service does not meet their needs as described may also request a refund within the specified timeframe.
Refund Request Timeframe
- For monthly subscriptions, refund requests must be submitted within 7 days of the initial purchase or renewal date.
- For annual subscriptions, refund requests must be made within the first 30 days of the subscription period.
- No refunds will be issued for any subscription after these periods have elapsed.
Non-Refundable Situations
Refunds will not be issued in the following cases:
- After the full use of the 7-day free trial period
- Violation of our Terms of Service
- Chargebacks or payment disputes initiated with your bank or credit card company
- Requests made after the specified refund timeframe
Refund Process
To request a refund:
- Contact our customer support team at support@backlinksindexer.pro
- Provide your account details and reason for the refund request
- Our team will review your request within 2 business days
- If approved, refunds will be processed within 5-7 business days
- Refunds will be issued to the original payment method used for the purchase
Refund Exclusions and Limitations
- Any third-party services or integrations purchased through BacklinksIndexer.pro are subject to the refund policies of those respective providers.
- We reserve the right to issue partial refunds or deny refund requests in cases of excessive usage or abuse of our services.
- Refunds for Enterprise plans may be subject to different terms as specified in the individual service agreement.
Changes to the Refund Policy
BacklinksIndexer.pro reserves the right to modify this refund policy at any time. Any changes will be communicated via email to all active users and posted on our website. Continued use of our services after such changes constitutes acceptance of the new policy.
Contact Information
For any questions or concerns regarding our refund policy, please contact our customer support team:
- Email: support@backlinksindexer.pro
- Phone: (555) 123-4567
- Support Ticket: Submit a ticket through your account dashboard
We are committed to fair and transparent practices and will address all refund requests promptly and professionally.